lewis and clark – the meaning or interpretation of words – governance – hijacked by legal and financial people in the business world – change – routine – process – we are careless in our communication – meet the other one’s expectations – corporate governance – legal compliance – control – cybernetics – dutch – centrifugal governor – that prevents the system from destroying itself – business mechanics – problem – political correctness – challenges – variance between your current situation and your forecast or desired situation – lack of knowledge – executive sponsorship – delegation of authority – allocation of resources – unraveling what seems complex – albert einstein – when the solution is simple, god is answering
Category Archives: Uncategorized
From me to you …
uniform organizing principle – optimize – silos of specialized knowledge – ripping the organization apart with the best of intentions – best practices – complexity – executives – control mechanisms – multi-engine aircraft – purpose of an organization – make money – success and failure – monetary equivalents – obsession with efficiency – predatory cultivation – zero-tolerance policies – creativity and innovation – War-for-Talent – preferred tool – financial problems – financial solution – critical path – renovation- or innovation project – executive sponsorship – opportunities – talent – Governance – compliance with State and Federal regulations
Dealing with Uncertainty
change – new theory or methodology – thesis – antithesis – synthesis – uncertain about our next course of action – susceptible to the fear – argument – valid or invalid – business process re-engineering – balanced score-card – operational efficiency – judge – confused – good or bad – is right or wrong – uncertainty – mind – digging in their heels – resistant to change – dealing with the uncertainty of change – significance – change – performance – success – failure – challenge – problem – bridge-words – bridge between actual results and your forecast – margin – target – year-on-year comparison – perception – reference points – methodology for eliminating the fear of the unknown – two critical phenomena – calculate the gap – pain and desire – filling in the blanks – effect – norm – cause – event – gap between your forecast or strategy – actual results – authentic solutions™ – stop-gaps – root-cause – strategic direction – generate synergy – focus – guide lines – benchmarks – bandwidth – solution of choice – fallacy – it depends
A tail wags dog story
solutions – widgets, tools, and applications – value proposition – ingenuity and creative expression – products and services – features and functionalities – what’s my pressing problem – a symptom or a root-cause – clear, well defined and pressing need – organization – return on investment – prescribe – generic problem – specific solution – symptom and the root-cause – means and ends – organizing principle – critical examination – confusing means and ends – reason for being – make money – paradigm
push it to the extreme – bernie madoff – hero and shining example – principal amount – 401k investments – discressionary income – guidelines or critical success factors – flawed paradigm – purpose – fair profit margin – universal measurement – applause for a job well done – organizations – standing ovation – describe – organizational dynamics – identify some root-causes of conflicts – reaching your purpose – authentic solution™ – strategy – generate synergy – tail wag the dog – optimizing efficiency – effectiveness – satisfying real client needs – standardization – competitive offers – means to an end
Are you serious?
keynote speaker – San Diego, CA – American Society for Training and Development – Breaking boundaries in Training and Development – organizing committee – the secret to doing business in bad economic times – doing business in good economic times – universal measurement for success and failure – room for maneuver – asking penetrating and possibly embarrassing questions – narrower margins for error – your aptitude for the job – ability for critical thinking – personal judgment – changing our thinking and judgment – the organization’s purpose – extra-ordinary organizations – prosperous times – the economy – victims of some outside force that we cannot influence – adverse economic climate – trusted advisors to executive decision makers – CEO – Conduct a root-cause analysis – thrive/survive – Authentic Solution™ – guts or a real sense of duty – erosion of our economy – bigger picture effects – future survival – overcome an executive decision-maker’s resistance to change – pursuit of sustainable business practices – humanity – define – organizational behavior
You can’t fix what you don’t understand
W. Edwards Deming – Japanese motor industry – If you cannot describe what you’re doing in terms of process, you don’t know what you’re doing – roadmap – daily routine – Knowing-Doing Gap – executives – accommodate growth – or adapting it to economic and market challenges – bearer of bad news – Sales-Process – Sales-Department – education – electricity – Newtonian mechanics – universe is a machine – complexity – take it apart and study the pieces – specialists – Best-Practices – putting the pedal to the metal
functions the organization performs – systems and tools – insight into the relationships between means & ends and cause & effect – Authentic Solutions™ – differentiate your organization from the rest – survive – Organizational Dynamics – osmosis – sustainable competitive advantage – Learning is not compulsory, neither is survival
Fool me once …
top-three business challenges – Bottom-Line results – Top-Line results – Employee retention – Human Resources – employee retention rate – Psychology magazine – change supervisors – Cranfield University, UK – government study – W. Edwards Deming – Japan – WWII – technical failure – James Reason – Human Error – pattern – cause and effect relationship – employee-friendly business system – increase in profitability – employee satisfaction – happy employees are productive and efficient workers – conditions under which humans work – doing the same thing all-over again – work smarter not harder – outside the box – compelling argument – purpose or reason for being
The Myth about Change
process improvement – change – doing more of the same but better – performing ordinary activities extraordinarily well – change requires changing ones behavior or habits – Mary Morrissey – If I didn’t believe something was impossible, what would I do? – The freedom to doing what you want to do is on the other side of the fences we build all by ourselves – opening one corner of your mind to the possibility – thought-experiment – any real change was ridiculous until it became mainstream – inventors – dream or a vision – Joseph Campbell – Hero-Adventure – mental transformation – instigate great changes – great unshakeable belief – When you desire, it wont be a fairytale – Theodore Herzl – Real change is a transformation of your mind – Napoleon Hill – Think and grow rich – burning desire – incentive to changing your mind – myth – outside their comfort zone – life is about growth – executives accepting the invitation to embark on a transformative journey – Fork in the road – embracing expanded thinking – persisting in conventional thinking – executive sponsorship
The Elephant in the Economy
favorite change management projects – big problem and yet no-one has made any mistakes – paint the bigger picture perspective – making sense – the Economy – big problem but no-one really made any mistakes – rotten apples that spoiled the barrel – Bad Economic Times – organization – collection of actors that display a certain behavior – people – systems – departments – relationships and interdependencies – there are no accidents, just cause and effect relationships – the Economy is bad because of bad business – common interest – healthy Economy – Progress and prosperity – mindset – a zero-sum game – mental programming – organizational behavior – logically correct – morally sound – reaping big, certain, and immediate profits – measures benefitting a small minority at the expense of a large majority – Best-Practices – big-business – distinct pattern in failing organizations – dominating thought – the Ends justify the Means – winning streak – Good Economy originates from good business – creating real value for buyers – the scapegoats for the bad Economy – the law of cause and effect – employee retention rate – Top-Line results – Profit margin – top three challenges that most organizations complain about
Connecting the dots
interpretation – mental conditioning – socio-economic background – education – personal experiences – independent consultant – organizations – decision-makers – specific patterns – Actors and their Behavior – Frederick Winslow Taylor – Scientific Management – efficiency – specialization – structure – Charley Chaplin – Modern Times – challenge – tie everything back together again – Strategic planning – social media – customer service – operational efficiency – internet – fixed script – system – credibility – The moral of the story – vote with their feet – satisfy clients – employee turn-over – cost of continuous recruiting and training – measuring net efficiency gains – high-level decision-maker – sign-off on specifications for designing, building, implementing and accepting investments in new strategic initiatives – the real value of efficiency gains – Brand – perception by individual clients – marketing campaigns – connect the dots and paint the bigger picture