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Hans Norden is a forward-thinking expert on organizational innovation, who educates, consults and coaches decision-makers of privately owned middle market companies, on their strategic and structural change-initiatives. As a professional speaker, he has delivered keynote addresses to executives, professionals and entrepreneurs in banking, asset management, commercial real estate, information technology and management accounting. His consulting career started with ING Group (banking and insurance), at their head-offices in Amsterdam, The Netherlands, where he received his expert training through Cap Gemini (now Ernst & Young) in change management and information analysis. In his upcoming book “Betting on People”, Hans draws from his personal experience, insights and studies, when describing the process of creating authentic solutions™ to reducing the unintended and unwanted consequences of high-level management decisions on business performance, commonly known as human error. Hans Norden is the founder of Anticipated Outcome, a San Diego, California based leadership consulting and project design company.

Calling a Spade a Spade …

lewis and clark – the meaning or interpretation of words – governance – hijacked by legal and financial people in the business world – change – routine – process – we are careless in our communication – meet the other one’s expectations – corporate governance – legal compliance – control – cybernetics – dutch – centrifugal governor – that prevents the system from destroying itself – business mechanics – problem – political correctness – challenges – variance between your current situation and your forecast or desired situation – lack of knowledge – executive sponsorship – delegation of authority – allocation of resources – unraveling what seems complex – albert einstein – when the solution is simple, god is answering

From me to you …

uniform organizing principle – optimize – silos of specialized knowledge – ripping the organization apart with the best of intentions – best practices – complexity – executives – control mechanisms – multi-engine aircraft – purpose of an organization – make money – success and failure – monetary equivalents – obsession with efficiency – predatory cultivation – zero-tolerance policies – creativity and innovation – War-for-Talent – preferred tool – financial problems – financial solution – critical path – renovation- or innovation project – executive sponsorship – opportunities – talent – Governance – compliance with State and Federal regulations

Dealing with Uncertainty

change – new theory or methodology – thesis – antithesis – synthesis – uncertain about our next course of action – susceptible to the fear – argument – valid or invalid – business process re-engineering – balanced score-card – operational efficiency – judge – confused – good or bad – is right or wrong – uncertainty – mind – digging in their heels – resistant to change – dealing with the uncertainty of change – significance – change – performance – success – failure – challenge – problem – bridge-words – bridge between actual results and your forecast – margin – target – year-on-year comparison – perception – reference points – methodology for eliminating the fear of the unknown – two critical phenomena – calculate the gap – pain and desire – filling in the blanks – effect – norm – cause – event – gap between your forecast or strategy – actual results – authentic solutions™ – stop-gaps – root-cause – strategic direction – generate synergy – focus – guide lines – benchmarks – bandwidth – solution of choice – fallacy – it depends